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Returns and refunds

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Books and artwork with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@percytheparkkeeper.co.uk. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@percytheparkkeeper.co.uk and send your item to: Snapper Productions Ltd, Snapper Productions, The Old Vicarage, Church Road, Greenstead Green, Halstead, CO9 1QP, United Kingdom. 
T: 01491 577186


Shipping 
To return your product, you should mail your product to: Snapper Productions Ltd, Snapper Productions, The Old Vicarage, Church Road, Greenstead Green, Halstead, CO9 1QP, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because you do not want the item the cost of return shipping will be deducted from your refund. If you receive a refund because the item was delivered to you damaged, we will send a new item to you free of charge.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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